My core expertise lies in systems engineering, systems thinking and the application of these to the field of information and communications technology (ICT). That core expertise has underpinned my experience as a project and programme manager in defence, health informatics and local government. This, in turn, has taught me much about risk management. The projects and programmes under my management have usually depended on effective procurement and they always involved organisational change, hence providing me with valuable insights into change management coupled with the concepts of value and success.
In the 1990s , before the world wide web had become an accepted fact of life, I started up a small, innovative company based in Plymouth. We were the first internet service provider in Plymouth (at one time there were 35 telephone lines coming into a spare room in my home). We built on that capability to provide email services to a Devon-wide network of ‘early adopter’ medical practitioners and to create SHINES – the South Hams Internet and Email Service. Later we moved to the Tamar Science Park and developed e-commerce services for customers locally such as a yacht broker and nationally such as The Stationery Office. Also we partnered with the Chamber of Commerce to experiment with an online clearing house for local opportunities and enterprise.
More recently I worked for 8 years as an ICT project manager in local government. This was at a time of great innovation within the public sector as we moved services online and sought to enable the teams in different agencies to provide a joined-up service.
Since 2010 I have been an external supervisor for MSc students at the University of Warwick. Amongst other things, I have helped my students to investigate the meanings of value and success in project and programme management, to research sustainability from a business perspective, to consider the implications of the internet of things and to explore business opportunities through the use of prototype business models.